Refund and Returns Policy

HomeRefund and Returns Policy

Last Updated: November 2025

At Crownsters, we prioritize customer satisfaction and quality. If you are not fully satisfied with your purchase, please review our refund and return guidelines.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect
  • The request is made within 7 days of delivery
  • The product is unused, unworn, and in original packaging

Products not eligible:

  • Items worn, washed, or altered
  • Items without original tags/packaging
  • Accessories & discounted/sale items (non-returnable)

2. Return Process

To initiate a return, contact us at:

📧 order@crownsters.com
📞 +91 8210039193

Provide:

  • Order number
  • Product photos (for damage/defect cases)
  • Reason for return

Once approved, we will arrange a pickup or provide return instructions.

3. Refunds

Refunds are processed after the product is received and inspected.

Refund method:

  • Original payment method (5–7 working days)
  • Store credit (faster option)

Shipping charges are non-refundable.

4. Exchange Policy

Exchanges are offered for:

  • Size issues
  • Damaged or incorrect products

Subject to availability of stock.

5. Order Cancellations

Orders can be cancelled within 12 hours of placing the order.
Shipped orders cannot be cancelled.

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